Privacy Policy

Caring Funerals
www.caringfunerals.com.au
Last Updated: May 2026

Your privacy is important to us. This Privacy Policy explains how Caring Funerals ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit and use our website located at www.caringfunerals.com.au ("Site") and any related services ("Services").

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

We may collect the following categories and types of personal information:

Contact Information: your first and last name, mailing address, email address, and phone number;
Other identifying information: IP address and other security information for authentication and access;
Financial information: credit card, debit card, and bank account information, where applicable for services arranged through our Site;
Demographic information: such as age and gender, where relevant to the services we provide;
Geolocation data;
Internet or other electronic activity: your browsing, search, and click history, including information about how you navigate within our Site and which elements you use the most;
Commercial information: services enquired about or arranged through our Site;
Audio and visual information: photos or videos you provide to us in connection with our services; and
Inferences drawn from the above categories to understand your preferences and improve the services we offer.

2. How We Use Personal Information

Service Delivery

Receive, process, and confirm enquiries and arrangements made through our Site;
Communicate with you about your enquiry or arrangement; and
Provide you with the services you have requested.

Analytics and Improvement

Analyse how visitors use our Site to improve performance and usability;
Understand preferences, trends, and statistics to enhance our services; and
Diagnose technical problems and administer our Site.

Marketing and Communications

Inform you of our services, offers, or relevant information, where you have consented to receive such communications; and
Respond to enquiries, feedback, and requests you submit to us.

Security and Legal Compliance

Protect the security and integrity of our Site and services;
Prevent fraud, theft, and misconduct; and
Comply with applicable laws, regulations, or legal obligations, and respond to lawful requests from authorities.

3. How We Collect Personal Information

Directly from you when you submit forms, enquiries, or communicate with us;
From service providers who support our operations;
From other third-party sources where permitted or consented to; and
Automatically through cookies and similar technologies.

4. Disclosure of Personal Information

Service Providers

We may share personal information with trusted third-party service providers who assist us in operating our Site and delivering our services.

Business Transfers

If we merge with, are acquired by, or transfer some or all of our assets to another organisation, personal information may be disclosed or transferred as part of that transaction.

Legal Obligations

We may disclose your personal information where required or authorised by law or where necessary to protect our rights, property, or safety.

5. Cookies and Online Tracking

We may use cookies and similar technologies to analyse usage of and improve the Site. Most web browsers accept cookies by default; however, you may configure your browser to refuse cookies or alert you when cookies are being sent.

We may use Google Analytics to understand how visitors interact with our Site. To opt out, visit: https://tools.google.com/dlpage/gaoptout/

You may also opt out of targeted advertising through:

www.networkadvertising.org
www.aboutads.info/choices/

6. Mobile Messaging

If you opt in to receive SMS or other mobile messages from us, we will only use the information you provide to send those messages and respond to your enquiries.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER ANY PHONE NUMBERS OR PERSONAL INFORMATION COLLECTED THROUGH OUR MOBILE MESSAGING PROGRAMME TO ANY THIRD PARTY FOR THEIR OWN MARKETING PURPOSES.

7. Managing Your Communication Preferences

You may opt out of receiving marketing emails by clicking the unsubscribe link included in our communications.

8. Security

We maintain physical, electronic, and procedural safeguards to help protect personal information. However, no transmission over the internet can be guaranteed to be completely secure.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children's Privacy

Our Site and Services are intended for use by adults. We do not knowingly collect personal information from children under the age of 16.

11. Overseas Transfers

Your personal information may be transferred to and stored on servers located outside Australia, including the United States.

12. Access and Correction

You have the right to access and request correction of the personal information we hold about you. Requests can be made using the contact details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

14. How to Contact Us / Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Caring Funerals
Website: www.caringfunerals.com.au
Email: funerals@www.caringfunerals.com.au

We will aim to investigate and resolve your complaint as soon as possible, usually within 30 days of receiving it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

PLEASE RETAIN A COPY OF THIS PRIVACY POLICY FOR YOUR RECORDS AND CHECK OUR SITE PERIODICALLY FOR ANY UPDATES.